1. Where are you located?
Within one mile of Exit 7 off Route 95 (first exit in New Hampshire coming South from Maine, last exit in New Hampshire headed north to Maine). Click here for directions.
2. Can you tell me if my water is clean?
We can test your water for certain parameters to see how it compares to State and federal Drinking Water Standards. We need you
to tell us what to look for. We also suggest you check the following New Hampshire Department of Environmental Services web sites: http://www.des.state.nh.us/ for water quality http://www.des.state.nh.us/waterdiv.htm and/or http://www.des.state.nh.us/well_testing.htm and http://www.des.state.nh.us/factsheets/ws/ws-2-1.htm for private well testing information.
If you live in a state other than New Hampshire, please check your state's environmental department web site or go to the Environmental Protection Agency's
web site for links to your state agency http://www.epa.gov/region1/.
5. Can you test for pesticides; I live next to a farm?
We are able to test for pesticides and we need to know which ones you suspect might be present. Click here.
6. How do I get containers?
You may call to place an order or fill out a Sample Container Request Form on line. Containers may be picked up at our offices or we can drop them off at your
location by prior arrangement.
7. Will you come and collect samples?
We do have staff trained and available to take certain kinds of samples. Please contact Steve Knollmeyer, our Laboratory Director, to discuss details.
8. Can you test my garden soil and tell me what I need to make it better?
We are able to test for many things in soil and for gardening-type soil tests; we suggest you get in touch with the Cooperative Extension Service in your area. For New Hampshire, check their soil testing web site at http://ceinfo.unh.edu/Agric/AGPDTS/SoilTest.htm.
9. What type of water filter should I use?
Selecting water treatment devices is a complex process that varies considerable with different situations. We suggest you check the New Hampshire Department of Environmental Services Fact Sheet on Considerations in Purchasing Water Treatment Equipment. http://www.des.state.nh.us/factsheets/ws/ws-2-5.htm.
10. I have a result on my report. Is that bad?
Not necessarily. Please contact your consultant or Steve Knollmeyer for data interpretation assistance.
11. What's the standard turnaround time?
Ten (10) business days.
12. Do I pay extra for a quick TAT?
We do not charge extra for 5-day turnaround time (TAT). We do charge a surcharge for 24- and/or 48-hour TAT.
13. Do you do pick-ups?
Yes we do. Please go to Courier Service for more information.
14. Do you provide electronic data deliverables?
Yes, by prior arrangement.
15. What does my report mean?
Great question. Please contact your consultant or Steve Knollmeyer for data interpretation assistance.
16. Is QC included in the report?
The answer to this question depends on how you set up your project with us. Some aspects of Quality Control (QC) are included in all reports (surrogate recovery when it is a part of the method) and other aspects of QC
are not in every report. Please check the Quality section of this web site for more information or contact Steve Knollmeyer.
17. What does U mean on my report?
U stands for "Undetected" also known as "not-detected" (ND). This means we did not detect the target compound at the listed Quantitation Limit.
18. What's a Quantitation limit?
The Quantitation Limit is the level above which we will report positive detected results that is at the 99% confidence level. Dilution factors, % solids and other sample-specific factors have already been calculated into
you result and into the Quantitation limit. If we have reported a result below the Quantitation Limit it should have a "J" flag for an estimated result. The J results are in the "gray area" between the Method Detection Limit (MDL)
where the instrument just starts to see positive results and the Quantitation Limit.
